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Privacy Statement
Privacy Statement – Powerbank Solution BV
Effective date: July 6, 2025
Powerbank Solution BV values your privacy and handles your personal data with care. This statement explains what data we collect, why we collect it, and how we protect it.
1. What data do we collect?
When using our services, we may collect the following data:
• Identification data: name (optional), email address, telephone number.
• Payment details: data required for processing payments (such as via iDEAL, credit card, etc.).
• Location data: (if applicable) via GPS or IP address for locating pick-up or drop-off points.
• Use of our service: rental history, rental and return times, station locations.
• Technical data: IP address, device type, browser, operating system.
2. Why do we collect this data? We process personal data to:
• To carry out the rental transaction.
• To be able to provide communication about reservations, rentals, or returns.
• To process payments.
• Prevent or investigate misuse, theft or loss of our equipment.
• Improve customer service.
• To comply with legal obligations (for example, administrative obligations).
3. Do we share your data with third parties? We share your data only with third parties that are necessary for the provision of the service:
• Payment service providers
• Hosting and cloud storage providers
• Maintenance parties of the charging stations
• (If applicable) collection agencies in case of non-payment. We conclude processing agreements with these parties to guarantee your privacy.
4. How long do we retain your data?
• Personal and transaction data: up to 7 years due to tax retention obligation.
• Location and usage data: maximum 12 months, unless otherwise required by law.
• Customer accounts with no activity: will be deleted or anonymized after 18 months.
5. Security of your data We take technical and organizational measures to protect your data against loss or unlawful use, such as:
• SSL encryption
• Access control to systems
• Regular software updates and monitoring
Your rights You have the right to:
• Access to your data
• Correction of incorrect data
• Deletion of your data (to the extent legally permitted)
• Objection to processing
• Data portability (e.g. to another service provider) You can exercise these rights via: [your email address or contact page]
7. Cookies
Our website/app may use functional and analytical cookies. You will be informed about this upon your first visit.
8. Contact
Powerbank Solution BV
Arnhem
info@powerbanksolution.nl
Powerbank Solution BV values your privacy and handles your personal data with care. This statement explains what data we collect, why we collect it, and how we protect it.
1. What data do we collect?
When using our services, we may collect the following data:
• Identification data: name (optional), email address, telephone number.
• Payment details: data required for processing payments (such as via iDEAL, credit card, etc.).
• Location data: (if applicable) via GPS or IP address for locating pick-up or drop-off points.
• Use of our service: rental history, rental and return times, station locations.
• Technical data: IP address, device type, browser, operating system.
2. Why do we collect this data? We process personal data to:
• To carry out the rental transaction.
• To be able to provide communication about reservations, rentals, or returns.
• To process payments.
• Prevent or investigate misuse, theft or loss of our equipment.
• Improve customer service.
• To comply with legal obligations (for example, administrative obligations).
3. Do we share your data with third parties? We share your data only with third parties that are necessary for the provision of the service:
• Payment service providers
• Hosting and cloud storage providers
• Maintenance parties of the charging stations
• (If applicable) collection agencies in case of non-payment. We conclude processing agreements with these parties to guarantee your privacy.
4. How long do we retain your data?
• Personal and transaction data: up to 7 years due to tax retention obligation.
• Location and usage data: maximum 12 months, unless otherwise required by law.
• Customer accounts with no activity: will be deleted or anonymized after 18 months.
5. Security of your data We take technical and organizational measures to protect your data against loss or unlawful use, such as:
• SSL encryption
• Access control to systems
• Regular software updates and monitoring
Your rights You have the right to:
• Access to your data
• Correction of incorrect data
• Deletion of your data (to the extent legally permitted)
• Objection to processing
• Data portability (e.g. to another service provider) You can exercise these rights via: [your email address or contact page]
7. Cookies
Our website/app may use functional and analytical cookies. You will be informed about this upon your first visit.
8. Contact
Powerbank Solution BV
Arnhem
info@powerbanksolution.nl
EN 
NL